You were sold 80% deflectiondeflection the share of support conversations your AI resolves on its own, with no human agent involved..
You’re getting 41%.
We find out why your AI support agent under-delivers — and close the gap in 30 days. No new platform. We make the one you already bought actually work: retrieval quality, escalation design, intent coverage, action-taking, and the integrations your vendor called “native.”
A huge installed base bought AI support — and it’s underperforming what it promised.
Two facts sitting next to each other create the opening we work in. The category rushed to buy. The results didn’t match the pitch. And the person who championed the tool is now personally exposed.
We don’t sell you another platform. We close the gap on the one you have.
When an AI support agent under-delivers, it’s almost never the model. It’s the plumbing around it — and each failure has a known cause and a known fix. We diagnose against your real ticket logs, then remediate.
How the audit worksRetrieval quality
Why the bot hallucinates your refund policy — chunking, embeddings, freshness, and grounding.
Escalation design
The 20% of tickets your AI should never touch, routed cleanly to a human with context.
Intent coverage
The real questions customers ask that your agent has never been taught to handle.
Action-taking
Wiring the agent into the systems that let it actually resolve, not just answer.
Support is the wedge. It’s not the whole toolbox.
Fixing a support agent gives us the keys to your CRM, ticketing and data warehouse. From there we build the automations that pay for themselves.
Customer Support AI
Deflection audits, containment fixes, and agents that resolve — not just chat.
Explore 02 / legalLegal Tech AI
Contract review, clause extraction, playbooks and compliance workflows with audit trails.
Explore 03 / healthHealth Tech AI
Intake triage, clinical summarisation and data pipelines built for privacy and governance.
Explore 04 / enterpriseEnterprise Automation
Back-office orchestration — LLMs, RPA and APIs stitched into end-to-end flow.
ExploreFixed scope. Measurable outcome. No open-ended retainers to start.
Measure
We instrument the real numbers — true containment vs. reported deflection — on your own logs.
Diagnose
We find the top intents your agent fails and the root cause of each: retrieval, routing, coverage or actions.
Remediate
A costed roadmap, then the build — prototype in 2–3 weeks, pilot in under 30 days.
Prove
Before/after numbers you can put in front of your exec team, and a plan to expand what works.
Shipped for real teams across five markets.
A sample of production engagements. Client names are held under NDA; the problem and the build are real.
Freight document parser
Automated extraction of structured data from freight and logistics paperwork.
Wholesale sales automation agent
An AI agent that qualifies, quotes and follows up across a retail + wholesale catalogue.
Storefront support & ordering bot
A website assistant that answers, guides and converts for a regulated D2C brand.
Engineered for the person who’s accountable when the bot gets it wrong.
Our buyers aren’t looking for a manifesto. They’re reducing risk on a promise they already made to their exec team. That shapes how we build — measurable, auditable, and honest about trade-offs.
- Senior engineers on every layer, from architecture to deployment.
- Outcomes tied to business numbers, not story points.
- We integrate with your stack instead of forcing a rip-and-replace.
- Plain answers about what will and won’t work — before you spend.
Security by design
Data minimisation, access controls, audit logs, and encryption in transit and at rest — from day one.
Deploy your way
Managed, in your VPC, or on your own cloud. DPA available on request; GDPR / UK-GDPR aligned.
Speed as a habit
Prototype in 2–3 weeks, pilot in under 30 days — a real, repeatable cadence.
Land and expand
Start with one fixed-scope audit; grow into the automation work it uncovers.
Software we’ve built alongside the services.
When a pattern repeats across engagements, we productise it. These run in the wild today.
Straight answers before the first call.
If your question isn’t here, ask us directly — we reply within one business day.
Ask a questionDo you replace our AI support platform?
No. We make the platform you already bought perform. We work as an implementation partner on top of Zendesk, Intercom Fin, Ada, Salesforce, Freshdesk and similar — tuning retrieval, intent coverage, escalation design and the integrations your vendor called “native.” If a rebuild is genuinely cheaper than a fix, we’ll tell you that too.
What is the 30-Day Deflection Audit?
A fixed-price, fixed-scope diagnostic. We take 30 days of your real ticket logs, measure true containment against vendor-reported deflection, identify the top intents your agent is failing, and hand you a costed remediation roadmap. If we can’t find at least a 10-point improvement path, you don’t pay.
How fast can you move?
Most engagements produce a clickable prototype in 2–3 weeks and a pilot in under 30 days, assuming data access and stakeholder alignment. The Deflection Audit is delivered inside 30 days by design.
Do you build custom bots or use off-the-shelf tools?
Both, decided by ROI. We combine proven platforms with custom code to meet your security, compliance and scale needs, and we integrate with your existing stack rather than replacing it.
What about data security and privacy?
Data minimisation, role-based access controls, audit logging, and encryption in transit and at rest are standard. We can deploy inside your VPC or cloud, and a DPA is available on request. We operate under GDPR / UK-GDPR. Ask us for our current security overview.
Which industries do you focus on?
Customer support is our wedge — it’s where the pain is most acute right now. We also run full engagements in legal tech, health tech, and enterprise back-office automation.
How do you price work?
Clear fixed scopes for the audit, prototypes and pilots; retainers for ongoing operations and improvement. Everything is tied to a measurable outcome, not a technical milestone.
Find out where your deflection is leaking.
Book the 30-day audit, or send us your help-centre URL and we’ll break your bot before the first call.